Clear boundaries build trust

What we do—and what we cannot do.

Every client receives a written scope, communication boundaries and a clear endpoint.

We can

Explain everyday documents in plain English
Organise tasks, appointments and follow-ups
Compare practical options without choosing for you
Prepare questions and support agreed conversations
Share updates when you have consented
Refer you to appropriately qualified services

We cannot

Provide emergency or crisis response
Diagnose, treat or provide clinical care
Give legal, financial or other regulated advice
Sign, consent or make decisions for you
Control your money, accounts, passwords or PINs
Guarantee outcomes, funding, suppliers or services

Before paid support begins

We agree in writing what help is included, how we will communicate, the price and when the support ends or is reviewed.

When another service is needed

We will say when a matter needs a clinician, lawyer, financial adviser, emergency service or another appropriately qualified professional. We do not replace them.

Independence is the goal

Our role is to help you understand your options, prepare and take practical next steps—not to create permanent dependence or take control of your life.

Independent: L.O.K.K is not a government agency, emergency service, clinical service or registered NDIS provider. In an emergency call 000.